If it isn't right
for your bed.
We don't sell to close an order. We sell so you sleep better. If a piece isn't right, the way back is short and there's no fine print.
Two windows
- 7 days
- Change of mind. Bought online and changed your mind? You have 7 calendar days from delivery to withdraw, with no need to justify. This is the right set out in article 49 of the Brazilian Consumer Code.
- 90 days
- Defects. If a piece has a manufacturing defect, you have 90 days from delivery to report it. That is the legal window for durable goods under article 26 of the Brazilian Consumer Code.
We don't invent a commercial warranty longer than the law to look generous. What exists is what's written here, and we honour it.
How to ask
Message us on WhatsApp or email us with your order number. No forms, no ticket numbers.
- WhatsApp +55 11 99726-4512
- Email info@goldendreams.com.br
We reply with the postage label as a PDF, by email or WhatsApp. You print it, tape it to the box and drop it at any Correios branch. For a change of mind within the 7 days, return shipping is on us — there is no cost to you.
If you can't print, let us know. We'll sort it another way.
The condition it needs to come back in
- Unused, unwashed and free of odour
- Tags still attached
- In the original packaging, or packaging that protects it as well
Bedding is an item of intimate contact. If it comes back used or washed we can neither resell nor donate it, and the return no longer applies. That's why we ask you to try it on a made bed before sleeping with it.
Refunds
Once the piece arrives and is checked, the refund is issued within 10 business days, through the same payment method. For Pix, we return to the originating key. For card, the reversal appears on the next statement or the one after, depending on the issuer's cycle.
Exchanges
Changing colour, size or warmth level is possible within the same 7 days, at no cost if the piece comes back in the condition described above. If the new piece has a different price, we settle the difference either way.
Duvets, pillows and care over time
Natural down has no expiry date. What it has is care. If at some point your duvet or pillow seems to have lost loft, talk to us before considering it done — most of the time it's a matter of airing and shaking, and the piece comes back.
Golden Dreams Brasil Importação e Comércio LTDA · CNPJ 65.349.804/0001-46 · Rua Inácio Pereira da Rocha, 142, suite 509 · Vila Madalena · São Paulo, Brazil · 05432-010. This page describes the legal windows that apply to purchases made through this site. Updated July 2026.